Refund policy

At CHAMBRAYZ, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, we are here to help.

1. Exchange Eligibility

We accept exchanges within 7 days of receiving your order.

To be eligible for an exchange:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • All original tags and packaging should be intact.
  • The item must not have been washed, altered, stained, or damaged by the customer.
  • Proof of purchase/order details must be provided.

2. Size Exchange

If you have ordered the wrong size, you can request a size exchange within 7 days of receiving your order, subject to availability.

The product must be unused, unwashed, and in its original condition.

Please note: Size exchanges are subject to the availability of the requested size.

3. Wrong or Defective Product

If you receive:

  • A wrong product
  • A damaged product
  • A defective product

please contact us within 48 hours of delivery.

Please provide clear photos/videos of the product and packaging so our team can review the issue.

4. Non-Returnable Items

Items cannot be returned or exchanged if they have been:

  • Worn or washed
  • Altered or damaged
  • Stained or marked
  • Returned without original tags/packaging
  • Damaged due to improper use

5. Refunds

CHAMBRAYZ generally offers exchanges rather than cash refunds.

If a refund is approved in exceptional circumstances, the refund will be processed according to the payment method and circumstances of the order.

Shipping charges are generally non-refundable.

6. Exchange Shipping

If the exchange is due to a customer-requested size change, applicable return/exchange shipping charges may be the customer's responsibility.

If the item received is wrong, damaged, or defective, CHAMBRAYZ will review the case and provide an appropriate solution.

7. How to Request an Exchange

To request an exchange, contact us through WhatsApp with:

  • Order number
  • Customer name
  • Reason for exchange
  • Photos/videos of the product, if required

WhatsApp: 0339 0005393

8. Processing Time

Once we receive and inspect the returned item, our team will confirm whether it qualifies for an exchange or approved refund.

Processing times may vary depending on the courier and payment method.

9. Contact Us

CHAMBRAYZ
WhatsApp: 0339 0005393
Address: Shop No. 3, Sumaira Shops, Sumaira Chowk, Scheme 33, Karachi, Pakistan

CHAMBRAYZ — Wear Your Confidence.